Support Policy Page

 


Support Policy

Jaadea Jewelry, Hats & Accessories 

We’re here to help! Our support team is dedicated to providing fast, friendly, and reliable assistance for all your questions and concerns.

1. How to Reach Us

  • Email: support@jaadeajewellery.store

  • Contact Form: Available on our Contact Us page

2. Response Time

  • Emails, WhatsApp messages, and form submissions are typically answered within 24–48 hours.

  • Support hours: Monday – Saturday, 9:00 AM – 6:00 PM

3. Support Coverage

We’re happy to assist with:


  • Order inquiries, updates, and tracking

  • Product questions and recommendations

  • Returns, exchanges, and refund assistance

  • Account or website-related issues

  • Payment, checkout, or account login issues

4. What We Cannot Do

  • Provide repairs or fixes beyond the warranty or product policy

  • Guarantee item availability without prior confirmation

  • Offer support for third-party products or services not sold on Jaadea Jewelry, Hats & Accessories

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