Return & Refund Policy

Jaadea Jewelry, Hats & Accessories 

At Jaadea Jewelry, Hats & Accessories, we want you to be completely confident in every purchase. If you’re not fully satisfied, please review our return and refund guidelines below.

1. Returns Eligibility

1.1. Returns are accepted for the following:

• Defective or damaged products

• Items that do not match the description provided on our website

1.2. Custom or personalized items are non-refundable unless they arrive defective or damaged.

1.3. Items must be unused, in their original condition, and include all packaging.

2. Return Process

2.1. Contact our support team at support@jaadeajewellery.store within 7 days of receiving your order.

2.2. Include your order number, a brief explanation, and clear photos of the product if it is damaged or defective.

2.3. Our team will provide return instructions, including the correct return address and next steps.

2.4. Unauthorized returns sent without prior approval may not be accepted.

3. Refunds

3.1. Once your returned item is received and inspected, we will notify you of approval or rejection.

3.2. Approved refunds will be issued to the original payment method used at checkout.

3.3. Shipping fees are non-refundable, except in cases where we shipped the wrong item or a defective product.

3.4. Refund processing time may vary depending on your payment provider.

4. Exchanges

4.1. Exchanges are available for items of equal value, depending on stock availability.

4.2. Contact our support team before sending any items back to confirm availability and receive exchange instructions.

4.3. Additional shipping fees may apply for exchange requests not related to defects or errors.