Return & Refund Policy

Jaadea Jewellery Store

At Jaadea Jewellery Store, we want you to love your purchase. If you’re not completely satisfied, please review our return and refund policy below.

1. Returns Eligibility

1.1. Returns are accepted for:

•  Defective or damaged products
• Items that do not match the description

1.2. Custom or personalized jewelry is non-refundable unless defective.

2. Return Process

2.1. Contact our support team at support@jaadeajewellery.store within 7 days of receiving your order.

2.2. Include your order number and a photo of the product if it’s damaged or defective.

2.3. We will provide instructions for returning the item.

3. Refunds

3.1. Once your return is received and inspected, we will notify you of approval or rejection.

3.2. Approved refunds will be processed via the original payment method.

3.3. Shipping costs are non-refundable, except in cases where we sent the wrong or defective item.

4. Exchanges

4.1. Exchanges are possible for items of equal value.

4.2. Contact our support team to confirm availability before sending items for exchange.